Guide to Renting


The Application Process

 Application for Tenancy

When applying for one of our rental properties you will need to complete an Application for Tenancy form. You can download an application form from our website or obtain one from our representative when you inspect the property, or you can obtain one by visiting our office.

Every question on the Application for Tenancy helps the property manager make enquiries on your suitability for the property, so it is very important that you complete the form in full.  We will require some additional documentation to support your application as follows:

  • Proof of Identity

You will need to meet the requirement of 100 points minimum identity check. You can do this by providing documents from the list below. You will need to provide enough documents to total at least 100 points.

  1. Drivers Licence or Passport (photo ID) = 25 points
  2. Proof of Age Card = 25 points
  3. Student ID = 25 points
  4. Bank Statement = 25 points
  5. Utilities Statement = 25 points
  6. Mobile phone statement = 20 points
  7. Medicare Card = 20 points
  8. Concession/Pension Card = 15 points
  9. Current payslip (proof of income) = 10 points
  • Proof of Income

We will need your payslips/work contracts or centrelink payment summary to confirm your affordability for the property.  

  • Rental History

We will require a current rental ledger. You can request this from your Agent or Landlord.

Once we have your application in full with all required documents we will process your application within 48 hours of receiving it and present all the information to the landlord.

The landlord may take some time to come to a decision, but we endeavour to provide you with an answer as soon as possible.


Signing your Residential Tenancy Agreement

During the sign up process we will go through the following with you:

  • The Residential Tenancy Agreement – we will go over the specific details of the tenancy
  • Payment of Rent – we will explain the payment options available to you and how to pay rent
  • Rental Arrears Management – we will explain our rental arrears management process
  • Bond Lodgement – If you have not lodge your bond on line, you will sign a bond lodgement form to enable us to lodge your bond with the Rental Bonds (Office of Fair Trading)
  • Property Condition Report – we will provide you with a property condition report and explain the importance of this document. You will need to complete this document and return it to us within 7 days of the commencement of your tenancy.
  • Repairs & Maintenance – we will explain the process for handling repairs and maintenance requests
  • New Tenancy Checklist – this is a requirement of the Office of Fair Trading. You will be required to read and sign that you have received this document.
  • Rental/Bond Payment Receipted – we will issue you with a receipt for your payment of any rent or bond.
  • Keys – You will be issued with keys to the property

Routine Inspections

Generally, your first routine inspection will take place around 8 weeks after you move into the property. Subsequent inspections will be carried out every 4 – 6 months. The purpose of routine inspections is to allow us to report to the landlord the condition of the property and reassure them that you as the tenant are looking after the property. It is also an opportunity for us to make recommendations regarding repairs or maintenance needed on the property. There may be times that the owner will accompany us. You will always be given the required 7 days written notice for routine inspections.

Pet Policy

You must have permission from landlord to keep a pet at the property, unless you have specifically noted a pet or pets on your tenancy agreement. Not all properties allow pets, so please check this prior to applying for a property. Keeping a pet without written approval could result in a notice to remedy.

Vacating the Property

Rent is charged up to the day you return the keys to the property to our office. We will carry out a final inspection within 48 hours of receiving the keys. Once the property has been inspected and providing it is found to be in a clean & tidy state with no damages and rent is up to date, we will organise a refund of your bond.

Your Rights and Responsibilities

Please visit For further information regarding your rights and responsibilities as a tenant.